eSIM Connection Troubleshooting Guide

eSIM Connected but No Internet? Here's What to Check

It can be frustrating when your phone shows a network connection with your ESIMI eSIM, but you can't access the internet. This can happen for a few reasons.

You might be experiencing:

  • Extremely slow internet speeds (stuck on "E" instead of 4G LTE or 5G).

  • Your phone's signal status shows a connection (like bars), but you have no data access.

IMPORTANT: Please DO NOT Delete Your eSIM!

If your eSIM isn't working right away, don't worry! Deleting and reinstalling is usually not necessary and can sometimes complicate troubleshooting. Please follow the steps below first. If you need further assistance, don't hesitate to Click Here.

Troubleshooting Steps:

  1. Confirm You Are in the Service Area: ESIMI  eSIMs work only in the specific country or region they were purchased for. For example, a USA eSIM plan will only connect to a network when you are physically located in the USA. You can install the eSIM anywhere, but it will only provide data once you arrive at your destination.

  2. Ensure Data Roaming is Enabled for the eSIM: Data Roaming must be switched ON in your phone's settings for the ESIMI eSIM plan to connect to our partner networks abroad. (Remember to keep Data Roaming OFF for your primary/home SIM).

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Device-Specific Settings Check:

After ensuring you are in the correct country and that Data Roaming is generally enabled for your ESIMI eSIM, please check the following settings on your specific device:

For iPhone / iPad (iOS):

  1. Open your device's Settings.

  2. Go to Cellular (or Mobile Data / Mobile Service).

  3. Under Cellular Plans, tap on your ESIMI eSIM data plan. It might be labeled something like "Secondary" or a custom name you assigned.

  4. Make sure the toggle for Turn On This Line is set to ON.

  5. Confirm that Data Roaming is also set to ON for this specific eSIM line.

For Samsung Galaxy (Android):

  1. Open your device's Settings.

  2. Tap on Connections.

  3. Tap on Mobile Networks.

  4. Confirm that Data Roaming is switched ON. (Note: On some dual-SIM Samsung models, you might need to ensure the correct SIM/eSIM is selected for mobile data in Connections > SIM card manager first).

For Google Pixel (Android):

  1. Open your device's Settings.

  2. Tap on Network & Internet.

  3. Tap on SIMs.

  4. Select your ESIMI eSIM plan from the list.

  5. Ensure the toggle for Mobile Data is set to ON.

  6. Confirm that Data Roaming is also set to ON.

(This would then be followed by the heading for the next general troubleshooting step):

3. Set your phone to use the eSIM for mobile data

Key Changes Made:

  • Clear Section Heading: Created a new heading like "Device-Specific Settings Check" to group these instructions.

  • Platform/Device Subheadings: Used clear subheadings for "For iPhone / iPad (iOS)," "For Samsung Galaxy (Android)," and "For Google Pixel (Android)."

  • Rewrote Steps: Provided rephrased, clear steps for each device type, using common terminology for their settings menus.

  • Specified Toggles: Clearly stated which specific toggles or settings should be ON.

  • Used Placeholder: Replaced "ESIMI" when referring to the eSIM plan.

  • Added Context Notes: Added a brief note for Samsung users about potentially needing to select the correct SIM for mobile data, as this is a common point of confusion on dual-SIM Androids.

  • Maintained Flow: Placed the heading for the next general troubleshooting step ("3. Set your phone...") after these device-specific checks.

This rephrased content provides users with the specific steps they need to check based on their device, making the troubleshooting guide more effective.

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Okay, here is the rephrased content for the remaining steps in your troubleshooting guide for when an eSIM is connected but not providing internet. We'll continue with the clear, step-by-step approach and maintain the supportive tone.

(Continuing the troubleshooting guide from the previous turn)

3. Ensure Your Phone is Using the eSIM for Mobile Data

Even with the eSIM installed and roaming on, your phone needs to be set to actually use the eSIM for its mobile data connection.

For Apple iOS (iPhone):

  1. Open your iPhone's Settings.

  2. Go to Cellular (or Mobile Data).

  3. Tap on Cellular Data (or Mobile Data) at the top of the screen.

  4. From the list of your plans, make sure your ESIMI eSIM plan is selected as the one to use for Mobile Data. Its label will be the name you assigned during activation.

For Samsung Galaxy (Android):

  1. Open your device's Settings.

  2. Tap on Connections.

  3. Tap SIM Card Manager.

  4. Under the "Mobile data" section, select your ESIMI eSIM plan from the list to set it as the preferred SIM for data connections.

For Google Pixel (Android):

  1. Open your device's Settings.

  2. Tap on Network & Internet.

  3. Tap on SIMs.

  4. Select your ESIMI eSIM plan from the list.

  5. On the next screen, ensure the toggle for Mobile data is turned ON for this eSIM. (Note: On some Pixel models, setting the preferred data SIM might be done earlier in the SIMs menu).

4. Android Only - Configure APN Settings (If Needed)

If you are using an Android device and still having trouble connecting, sometimes checking or setting the Access Point Name (APN) can help. This step is typically only necessary for Android devices.

  1. In your phone's Settings, navigate to Mobile networks or SIM cards & mobile networks. (On Samsung devices, go to Settings > Connections > Mobile Networks).

  2. Tap on your ESIMI eSIM plan.

  3. Tap on Access Point Names (APNs).

  4. Tap the Menu or Add button (usually three dots or a plus sign).

  5. Tap New APN.

  6. In the field labeled APN, carefully enter: globaldata

  7. Leave the Username and Password fields blank if anything is pre-filled. Only the APN value is required.

  8. Tap the Menu (three dots) and select Save.

  9. Return to the previous screen and select the new globaldata APN you just created to make it active.

5. Reset Your Data Connection (Airplane Mode Toggle)

A simple reset can often resolve temporary connection glitches.

On your device's main Settings screen, find and enable Airplane Mode. Wait for about 30 seconds, then switch Airplane Mode OFF again. This forces your device to disconnect and then re-establish its cellular network connections.

Allow up to 15 minutes after turning Airplane Mode off for your ESIMI eSIM data plan to fully re-authenticate and connect to the network.

6. Manually Select a Network (If Other Steps Fail)

If resetting the connection doesn't work, you might need to manually select a specific network operator in your destination.

For Apple iOS (iPhone):

  1. Open Settings.

  2. Go to Cellular (or Mobile Data) and select your ESIMI eSIM plan under Cellular Plans.

  3. Tap Network Selection.

  4. Toggle Automatic to OFF. Your iPhone will then search for available networks.

  5. Wait for the list of networks to appear. Manually select one of the available networks from the list.

  6. Your phone will attempt to register on the selected network. You should see the signal status in the top bar update (it might show "Searching" briefly).

  7. Once connected, it's often best to toggle Automatic back to ON so your phone can connect to the strongest available network as you move around.

(Note: Manually selecting a network can sometimes help, but not all networks listed may be compatible with your specific plan or provide the best service. Please feel free to Click Here if you'd like us to help you identify the optimal networks to try in your location.)

Key Changes Made:

  • Clear Step Headings: Maintained clear numbering and headings for each troubleshooting step.

  • Device-Specific Instructions: Provided distinct, rephrased steps for iPhone, Samsung, and Google Pixel where needed.

  • Simplified Language: Used straightforward terms for settings navigation (e.g., "Go to Cellular," "Tap on," "Find the field").

  • APN Clarity: Made the APN configuration steps very clear, emphasizing that it's for Android and that only "globaldata" is typically needed in the APN field.

  • Airplane Mode Clarity: Explained the purpose of using Airplane Mode (force re-connect) and the expected wait time.

  • Manual Network Selection: Detailed the steps for iPhone and added a note about contacting support for recommendations, including a placeholder link.

  • Used Placeholder: Replaced "ESIMI," "Maya eSIM," and "Maya Mobile" with ESIMI consistently.

  • Tone: Kept the tone supportive, instructional, and patient throughout the troubleshooting sequence.

  • Placeholders for Links: Included Click Here where users are directed to support. Remember to replace these with the actual link on your website.

This provides a comprehensive, rephrased guide for troubleshooting internet connection issues with your eSIM.