How Esimi.io Collects, Uses, and Protects Your Personal Data

Last Updated: May 15, 2024

 Effective Date: June 1, 2024

Esimi.io values your privacy and is committed to safeguarding the personal information it collects and processes. This Privacy Policy (“Policy”) explains how your Personal Data is handled when you access or use Esimi.io’s website, applications, and services.

By accessing or continuing to use any Esimi.io service, including browsing our website or submitting Personal Data, you acknowledge and agree to the practices, rights, and obligations described in this Policy.

Esimi.io supports user choice and transparency. You may restrict or object to certain uses or disclosures of your Personal Data, including sharing with third parties or use for purposes materially different from those originally disclosed, subject to applicable law.

Requests to exercise these choices may be submitted through Esimi.io’s Support Center.

Certain jurisdictions require Esimi.io to provide specific privacy-related notices. These statutory notices, including GDPR-related disclosures, are made available where required.

This Policy applies to you and any authorized users accessing Esimi.io’s services through your account (“Covered Users”). You are responsible for informing such users of this Policy and accepting its terms on their behalf, including any future updates or amendments.

Personal Data includes any information that identifies or can reasonably be linked to an individual, whether directly or indirectly. This may include data collected, stored, transmitted, or otherwise processed by Esimi.io in the course of providing its services, subject to this Policy, the Terms of Service, and applicable laws.

Unless otherwise stated, you authorize Esimi.io to process and share Personal Data in accordance with this Policy.

Esimi.io uses cookies and similar technologies to enhance functionality and user experience. These technologies may be used for essential operations, analytics, performance monitoring, and marketing purposes.

Esimi.io also uses third-party tools such as Google Analytics to better understand usage patterns. These tools may collect anonymous technical information such as browser type, operating system, approximate location, and navigation behavior. You may review Google’s privacy practices or opt out using available tools or browser add-ons.

Use of Personal Data

Customers

Personal Data may be used to:

Fulfill service requests and process orders

Deliver products and activate services

Process payments and prevent fraud

Communicate regarding accounts, purchases, and support

Improve and develop services and offerings

Enable third-party service providers to perform operational functions on Esimi.io’s behalf

Website Visitors

Visitor data may be used to:

Respond to inquiries and provide information

Improve website content and usability

Analyze traffic and usage trends

 Providing Personal Data is optional for visitors, and opt-out options are available where applicable.

Payment details submitted through Esimi.io are transmitted to authorized third-party payment processors. Such information may be encrypted and stored for transaction logging and compliance purposes. Payment processors are contractually restricted to using this information solely for payment processing.

Usage and Technical Data

Esimi.io collects usage data to manage and optimize its website and services, including:

IP addresses for system administration and security

Cookies to recognize returning users and personalize content

Aggregated analytics to improve site structure and performance

Web beacons to measure advertising and email engagement

Information provided through customer support channels (email, chat, forms, or phone) may be stored and associated with account activity. Calls may be recorded for quality assurance and training. Submitted communications may be archived for operational purposes.

Esimi.io may disclose Personal Data to third parties, including regulators or law enforcement, when required by law, legal process, or to enforce contractual rights. Data may also be shared to prevent fraud, security incidents, or other unlawful activity.

Personal Data may be shared with service providers acting on Esimi.io’s behalf, provided they are contractually obligated to apply privacy protections consistent with this Policy. If disclosure is requested outside Esimi.io’s normal operations, associated costs may be your responsibility.

Access, Updates, and Deletion

You may access and update your account information through Esimi.io’s account management tools. You may also request deletion of Personal Data, subject to legal and operational retention requirements, including:

Network and security logs

Fraud or legal investigations

Enforcement of Terms of Service violations

Esimi.io will provide reasonable access to your Personal Data and will correct or delete inaccurate or unlawfully processed information where required by law.

Esimi.io does not intentionally collect sensitive personal information such as health data, political opinions, religious beliefs, or similar categories. You are requested not to submit such data. Any sensitive information you store using Esimi.io services remains your responsibility.

Esimi.io may transfer Personal Data to third-party providers or international locations as necessary to provide services. Where required, Esimi.io remains accountable for such transfers unless it can demonstrate it was not responsible for the event causing harm.

Esimi.io’s services are not intended for children under the age of 13, and Esimi.io does not knowingly collect Personal Data from individuals under this age.

If you believe your Personal Data has been processed inconsistently with this Policy, or if you have questions, you may contact Esimi.io’s designated privacy contact through the Support Center or in writing to the company’s registered address.

Privacy-related complaints should be submitted via the Support Center. Esimi.io will address concerns within a reasonable timeframe. Unresolved issues may be escalated to an independent dispute resolution provider at no cost. Any remaining disputes are subject to the resolution procedures outlined in the Master Services Agreement.

Esimi.io may revise this Policy from time to time. Updates will become effective within fourteen (14) days of posting or upon continued use of the services, whichever occurs later. You are encouraged to review this Policy periodically.

Esimi.io conducts regular internal reviews to ensure this Policy is properly implemented and aligned with applicable privacy laws. Employee training and compliance procedures are maintained, and periodic assessments are formally reviewed and approved by authorized company representatives.